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Re: PokerStars: Pogosta vprašanja FAQ

Osebni dokument + še en račun iz katerega je vidno, kje živiš (pa ne sme biti mobitel račun). Samo osebna ne bo dovolj.

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Re: PokerStars: Pogosta vprašanja FAQ

kokosss91 napisal:

Torej hotu sm withdrawat pa mi tole pošlje pokerstars support team:


We inform you that due to the cumulative amount that you have withdrawn to date your withdrawal request has been rejected. This is because we do not have the required documents on file to process your most recent withdrawal.

We advise that you provide a clear copy of your Government issued ID and acceptable proof of address at your earliest convenience.

Once documentation has been reviewed and processed, please resubmit your withdrawal request. You should receive an email notification from the Security Team once your documentation has been processed.

Acceptable proof of ID and address are listed below:

1. Clear copy of a valid government-issued photo ID (e.g. Passport, Driving License, Citizen-Card)

2. Clear copy of a recent utility bill clearly showing your full name, registered address and issue date.

We accept the following proofs of address:

o       Gas, water, electric, cable TV or fixed phone bill - no older than three months
o       Bank statement - no older than three months
o       Credit card statement - no older than three months
o       Household or motor insurance certificate (no older than 12 months).

* The document must show the name and address of the addressee as well as the date of issue. Please note that we are unable to accept online statements or mobile phone statements

We advise that you upload your documents via the PokerStars Game Software.  To do so please follow the steps below:

o       Log into your account via the PokerStars Client
o       Navigate to ‘Help > Contact Support / Upload Documents’
o       In the pop-up screen that will appear select ‘Security’ and the ‘Documents’ sub-category
o       Browse to files on your computer and upload them directly to us.
o       Please ensure you specify ‘Withdrawal related KYC request’ in the Subject line
o       You may send your documents as JPEG picture files. We also accept PDF, TIFF and DOC files. Please ensure that the size of the file is no greater than 5 MB, if necessary send multiple emails.

Alternatively please scan or take a clear photo of the requested documentation and email it to security@pokerstars.eu


A jim lahko pošlm samo skenirano osebno? Ali moram tudi dokaz o stalnem bivalušču, wtf?
Hvala

Js sm dubu isto :S

"You do not know what Anubis is capable of!"
"You ended that sentence with a preposition! Bastard."
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Re: PokerStars: Pogosta vprašanja FAQ

Aha, torej jim naložim skenirano osebno in en račun.
Kateri račun ste pa poslali? Kakšen dober primer?

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Re: PokerStars: Pogosta vprašanja FAQ

To je čist standardno. Oboje moraš poslat.

EX-PokerStars Team Pro Online | http://i.imgur.com/W2Z8aDs.png | http://i.imgur.com/JIUl86K.png | http://i.imgur.com/CmuMxPQ.png | http://i.imgur.com/K7YX4SD.png | http://i.imgur.com/5bQlvYY.png | http://i.imgur.com/OsF7CUX.png
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Re: PokerStars: Pogosta vprašanja FAQ

ponavadi je potrebno tudi dokaz o stalnem bivaliscu

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Re: PokerStars: Pogosta vprašanja FAQ

Aha. A bank statement je mišljeno kot bančni izpisek al kaj?
Ker žvim prf fotru pa mt še nimam računov za vodo pa elektriko na moj ime napisan default/big_smile

Jim lahko pošlm bančni izpisk pa skenirano osebno?

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Re: PokerStars: Pogosta vprašanja FAQ

Bančni izpisek se da ponavadi za adress proff, ja.
Ampak mora bit tut ta skeniran. Tako da če slučajno imaš to le preko neta, ga prej sprintaj, prepogni dvakrat, kot da si dobil po pošti domov in nato skeniraj default/smile

EX-PokerStars Team Pro Online | http://i.imgur.com/W2Z8aDs.png | http://i.imgur.com/JIUl86K.png | http://i.imgur.com/CmuMxPQ.png | http://i.imgur.com/K7YX4SD.png | http://i.imgur.com/5bQlvYY.png | http://i.imgur.com/OsF7CUX.png
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Re: PokerStars: Pogosta vprašanja FAQ

Do zdaj nisem igral redno na starsih pa me zanima, kdaj se resetirajo VPP-ji, ki se štejejo za VIP Status?
Ker lovim zdaj golda do konca meseca pa bi rad vedel, če se resetira zadnji dan v mesecu ob 0:00 po našem času.

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Re: PokerStars: Pogosta vprašanja FAQ

Ne, po ET času. Se pravi se resetira 1. novembra ob 5:59 po našem času.

EX-PokerStars Team Pro Online | http://i.imgur.com/W2Z8aDs.png | http://i.imgur.com/JIUl86K.png | http://i.imgur.com/CmuMxPQ.png | http://i.imgur.com/K7YX4SD.png | http://i.imgur.com/5bQlvYY.png | http://i.imgur.com/OsF7CUX.png
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Re: PokerStars: Pogosta vprašanja FAQ

Hvala

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Re: PokerStars: Pogosta vprašanja FAQ

Zanima me ali obstaja kje kakšna lista držav kjer je pokerstars dovoljen?

Zadnji popravljal Darth Gizmo (02-02-2014 17:12:14)

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Re: PokerStars: Pogosta vprašanja FAQ

V primeru da nekomu pošleš iz svojega PS računa na PS račun nekoga drugega ali Starsi pobirajo kakšno provizijo?

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Re: PokerStars: Pogosta vprašanja FAQ

Nobene provizije ni.

EX-PokerStars Team Pro Online | http://i.imgur.com/W2Z8aDs.png | http://i.imgur.com/JIUl86K.png | http://i.imgur.com/CmuMxPQ.png | http://i.imgur.com/K7YX4SD.png | http://i.imgur.com/5bQlvYY.png | http://i.imgur.com/OsF7CUX.png
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Re: PokerStars: Pogosta vprašanja FAQ

Ve kdo, če bo kašn reload bonus u kratkem?  default/smile

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Re: PokerStars: Pogosta vprašanja FAQ

Jest sem upal, da bo za SCOOP default/tongue
Predvidevam, da bo potem za WCOOP? default/smile

EX-PokerStars Team Pro Online | http://i.imgur.com/W2Z8aDs.png | http://i.imgur.com/JIUl86K.png | http://i.imgur.com/CmuMxPQ.png | http://i.imgur.com/K7YX4SD.png | http://i.imgur.com/5bQlvYY.png | http://i.imgur.com/OsF7CUX.png
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Re: PokerStars: Pogosta vprašanja FAQ

Kaj pa se dogaja trenutno s Pokerstarsi? Me je vrglo ven iz turnirjev, zdaj se pa ne morem že kakšne pol ure logirat.

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Re: PokerStars: Pogosta vprašanja FAQ

Vrjetno je pri tbi problem. Mni normalno delajo.

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Re: PokerStars: Pogosta vprašanja FAQ

Meni se ni šlo 50min logirat nazaj. Sem bil blindoutan...

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Re: PokerStars: Pogosta vprašanja FAQ

Imel isti problem, nisem se mogel logirat ne na PS, ne na FTP kakšno slabo uro v istem terminu med 12. in 1....sem jim mail zdaj poslal, še dobro da sem naredil posnetek kjer se lahko logiram na WPT in ipoker skin, na PS in FTP pa ne...Zanima me samo če imamo tisti ki smo imeli težavo Telemach za ponudnika...

Zadnji popravljal Lerry24 (19-05-2014 03:50:07)

"THE WILL TO WIN MEANS NOTHING WITHOUT THE WILL TO PREPARE."

- JUMA IKANGAA
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Re: PokerStars: Pogosta vprašanja FAQ

js isto, (žal) mam Telemach  default/roll

“One day your life will flash before your eyes. Make sure it's worth watching!”
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Re: PokerStars: Pogosta vprašanja FAQ

Men je isto crklno na vseh ps straneh (ps.eu, ps.fr, ft) okol 00:20. Ostale strani so delale normalno. Mam telemach ampak mi tud backup prek simobila ni potegnu... Okol 01:10 sm resetiru comp in router in je začel delat... Čudno...

Zadnji popravljal cimada (19-05-2014 10:22:16)

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Re: PokerStars: Pogosta vprašanja FAQ

Isto Telemach, ampak vse ostalo je delalo normalno. Vem pa, ko sem tam kliknil Network status je za 3serverje pisalo 0%.

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Re: PokerStars: Pogosta vprašanja FAQ

fantje a ste že dobl kej nazaj od supporta, men še niso nič odgovoril...?

“One day your life will flash before your eyes. Make sure it's worth watching!”
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Re: PokerStars: Pogosta vprašanja FAQ

Jaz sem dobil in sicer je njihov odgovor bil, ker sem prišel v ITM na enem MTT, ki sem ga še igral takrat, kljub disconectanju ne dobim nič dodatno povrnjenega denarja. Napisali so tudi, da so ostali igralci za mojo mizo lahko igrali dalje nemoteno, torej je bila po njihovem težava na moji strani.

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Re: PokerStars: Pogosta vprašanja FAQ

Super... Jest grem pa čez cca en mesec na telemach default/tongue

EX-PokerStars Team Pro Online | http://i.imgur.com/W2Z8aDs.png | http://i.imgur.com/JIUl86K.png | http://i.imgur.com/CmuMxPQ.png | http://i.imgur.com/K7YX4SD.png | http://i.imgur.com/5bQlvYY.png | http://i.imgur.com/OsF7CUX.png
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