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Dear #####,
Our management team regularly reviews our operations market-by-market to assess commercial opportunities and business risks for our brands. Following a recent review, we regret to inform you that we have decided to stop offering real money games to players who are physically located in - or have a registered address in - Slovenia from July 4, 2016. We apologize for this inconvenience and hope you’ve enjoyed your experience. We hope to resume real money operations in Slovenia at some time in the future, and invite you to continue playing with your existing account on our play money site here.
Player balances remain safe and secure, and players are able to withdraw their real money balances at their convenience.
You will be able to withdraw to your Visa/Entropay card or MasterCard providing you have used them to deposit within the last 12 months. If you have not, you will need to deposit with them before July 4 to be able to do so. Alternatively, you will be able to withdraw your funds using NETELLER, Skrill, Direct Bank Transfer or Wire Transfer, depending on your Stars Account balance.
A full question and answer page has been provided for affected players.
Any outstanding tournament tickets or T-money will be converted to cash. A $1 VIP Cash Rebate has been added to the VIP Store that can be purchased for 100 StarsCoin in order to facilitate players who would like to convert their StarsCoin to cash. Players who have made progress on their current VIP Step will receive the full prorated value of their current Step credited if the amount is 250 StarsCoin or more. Please allow up to 72 hours from July 4 in order for these credits and conversions to take place.
We hope to be able to return to the market in due course, and will continue to support the implementation of fair and consistent regulation that serves the needs of all stakeholders and includes a strong commitment to consumer protection, particularly of vulnerable people, in Slovenia. There is already a successful framework for such regulation in Europe, and we are currently licensed in 12 EU countries. We hope to apply for a licence in Slovenia when it is possible.
Please don’t hesitate to contact us if you have any questions.
Stars Support
Our management team regularly reviews our operations market-by-market to assess commercial opportunities and business risks for our brands. Following a recent review, we regret to inform you that we have decided to stop offering real money games to players who are physically located in - or have a registered address in - Slovenia from July 4, 2016. We apologize for this inconvenience and hope you’ve enjoyed your experience. We hope to resume real money operations in Slovenia at some time in the future, and invite you to continue playing with your existing account on our play money site here.
Player balances remain safe and secure, and players are able to withdraw their real money balances at their convenience.
You will be able to withdraw to your Visa/Entropay card or MasterCard providing you have used them to deposit within the last 12 months. If you have not, you will need to deposit with them before July 4 to be able to do so. Alternatively, you will be able to withdraw your funds using NETELLER, Skrill, Direct Bank Transfer or Wire Transfer, depending on your Stars Account balance.
A full question and answer page has been provided for affected players.
Any outstanding tournament tickets or T-money will be converted to cash. A $1 VIP Cash Rebate has been added to the VIP Store that can be purchased for 100 StarsCoin in order to facilitate players who would like to convert their StarsCoin to cash. Players who have made progress on their current VIP Step will receive the full prorated value of their current Step credited if the amount is 250 StarsCoin or more. Please allow up to 72 hours from July 4 in order for these credits and conversions to take place.
We hope to be able to return to the market in due course, and will continue to support the implementation of fair and consistent regulation that serves the needs of all stakeholders and includes a strong commitment to consumer protection, particularly of vulnerable people, in Slovenia. There is already a successful framework for such regulation in Europe, and we are currently licensed in 12 EU countries. We hope to apply for a licence in Slovenia when it is possible.
Please don’t hesitate to contact us if you have any questions.
Stars Support
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